Frequently Asked Questions
1. What is Neideepam?
Neideepam creates premium ready-to-light ghee diyas that help you perform your daily prayers with the warmth of traditional ghee—without the preparation, mess, or inconvenience.
2. What are your diyas made of?
Our diyas are crafted using high-quality cotton wicks and premium ghee, carefully prepared to provide a clean, steady, and long-lasting flame.
3. How long does one diya burn?
Burn time varies depending on the product. Most Neideepam diyas burn for approximately 20–45 minutes, making them ideal for daily pooja and aarti.
4. Do I need to add extra ghee or oil?
No. Every diya is ready to light right out of the box. Simply place it in your pooja lamp and light the wick.
5. Are the diyas suitable for daily use?
Yes. They are specially designed for everyday prayers, festivals, temples, and special occasions.
6. Can I use these in brass or silver lamps?
Absolutely. Our ready-to-light diyas are compatible with most traditional brass, silver, and clay diyas.
7. Are your products handmade?
Many of our products are carefully handcrafted and packed with attention to quality, ensuring every diya reflects our commitment to tradition and excellence.
8. Is the packaging gift-worthy?
Yes. Our elegant packaging makes Neideepam an ideal gift for housewarmings, weddings, festivals, Navaratri, Diwali, and other spiritual occasions.
9. Do you offer bulk or corporate orders?
Yes. We welcome bulk purchases for temples, events, corporate gifting, festive celebrations, and special occasions. Please contact us for customized pricing.
10. How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery times vary depending on your location and courier service.
11. Do you ship across India?
Yes. We deliver to most locations across India. Shipping availability will be confirmed during checkout.
12. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS so you can follow your package until delivery.
13. What if my order arrives damaged?
If your order is damaged or incorrect, please contact our customer support within 48 hours of delivery along with photos. We'll work to resolve the issue as quickly as possible.
14. What is your return policy?
Due to the nature of our products, returns may not be accepted once opened. If there's an issue with your order, please reach out to us and we'll be happy to assist.
15. How can I contact Neideepam?
You can reach us through our Contact Us page, email, or WhatsApp. Our support team is happy to help with any questions.